Product lifecycle
How its lifecycle is maintained.
6 chapters
- 01The stages of the lifecycleThe eight stages the product goes through — from planning to decommissioning — and what happens in each of them.
- 02Maintaining the lifecycle: maintenance and updatesWhat day-to-day maintenance covers, what types of updates exist and how they reach users, which support services are included and what remains the print shop's responsibility.
- 03Remediation of defects identified in operationHow defects are discovered, what a report should contain, how defects are classified by severity and the steps a defect goes through until the correction is released.
- 04Improvement of the productWhere improvements come from, how a print shop can propose one, the criteria by which proposals are evaluated and planned and how new functions reach users.
- 05The personnel required to maintain the productThe roles and skills of the developer's team, the principles of continuity and confidentiality, and what personnel the client print shop needs.
- 06Technical support and contact detailsThe support channels according to the plan, what support does and does not include, how a request is submitted, the working hours and the developer providing the support.
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