01 · Background
A digital print shop with 6 employees, two presses and a plotter. Customers: small businesses, schools and event organizers in and around Bălți.
02 · The problem
- Every quote was worked out by hand, in Excel, by the manager.
- Artwork arrived on Viber, by email and on USB sticks, with errors found only at the press.
- Evening and weekend orders were lost — nobody was there to answer.
“I used to spend half the day answering the phone: “how much for 500 flyers?”. Now customers work out the price themselves and send us orders that are already paid.”
03 · What we launched
01
A 34-product catalog
All their everyday products, with pricing formulas copied from their Excel sheet.
02
Artwork checks
Files with low resolution or missing bleed are stopped before they reach the press.
03
Online payment and invoicing
Consumers pay by card; businesses get their invoice automatically.
04 · The result
In the first six months, online orders grew by 62% and the manager got back around three hours a day. Almost half of all orders now come in outside working hours.